From refund delays and aging technology to confusing audit letters, here are the top 10 challenges filers face this year, according to the report: 1. Customer service The IRS received roughly 100 million telephone calls in fiscal-year 2019, and customer service representatives answered just 29% of them, the report said. The solution? Congress needs to provide the necessary funding to the IRS for adequate staffing and a budget needed to provide better customer experience, the report said. 2. Aging technology The IRS estimates that its current multi-year plan to improve its technology infrastructure will cost about $2.3 billion to $2.7 billion. The plan, if rolled out fully, would make the tax agency more efficient, the report said, but its success depends on the additional funding it receives. The IRS has spent $289.7 million implementing its plan in fiscal 2019. But the National Taxpayer Advocate says the IRS must have the funding to succeed. 3. Staffing The Continue reading about Top IRS Challenges For Taxpayers in 2020
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